Reducing Costs But Gaining Growth

Reducing costs and maintaining the competitiveness of the business is a major challenge and may require changes to the business model. To stay ahead of the curve we offer below some points to areas where you can start looking for efficiencies. Key Objectives Increase...

Improving Customer Satisfaction in 2015

by Steve Tuitt Improving customer satisfaction may involve realigning the business model to become more customer centric. Below we offer some points for consideration. ·         Monitoring Customer Complaints is a key component of managing customer service. A report...