Tools and techniques
What we do:
Analyse the company’s operations or specific business processes or to see where and how the business needs to change.
How do we do this?
We ask questions to determine the goal of the process(es) within the business. Why was the process (or processes) originally developed, and what are the desired results of the process? Look for ways to achieve the same desired result with fewer steps by simplifying them to be faster or cheaper to perform; find ways to combine multiple steps to improve the overall efficiency. For example, can multiple steps be performed at the same time
Investigate the situation
Consider the perspectives of stakeholders
Analyse the needs
Evaluate the options
Define the business requirements
We can help devise the blueprint and requirements outlining changes to the business and the impact on business as usual.
BA – Business Analysis:
BA1: Investigate the situation
BA2: Consider the perspectives of stakeholders
BA3: Analyse the needs
BA4: Evaluate the options
BA5: Define the requirements
BA1:Desk research, Interviews, Meetings, Observation 5 Ws & H, Rich Picture or prototyping, Objectives Matrix, Ansoff’s model, Rich pictures, mind maps, Ishikawa diagram, Systems map, Affinity diagrams, Questionnaires, Sampling, Qualitative and Quantitative data. Relational diagrams, Tree diagrams, Matrix diagrams, Matrix diagram analysis, Programme decision charts, Arrow diagrams Root Cause Analysis and CATWOE, Business Needs Log.
BA2:Building rapport, stakeholder mapping (Power/Interest, Influence/Impact) Prototyping – examples of process change RACI charts, Managing external suppliers, Communications plans
BA3:Organisational chart, Business activity & Consensus models Value chain, Value proposition Business process models (SIPOC, Flowcharts, Business process maps, BPMN2/UML, Process measurement (SMART KPIs, CSFs), Six Sigma (SPC, PDCA cycle) Customer Journeys/Experience development and Mapping
BA4:Creative Problem Solving Workshops, Gap analysis, POPIT model, Formulating options Business case, Balanced scorecard, Investment Appraisal
BA5:OSCAR, Lifecycles (Waterfall, V model, Agile/Scrum, Iterative, Big bang, Incremental) Use cases, User stories, activity & sequence diagrams Data models (ERD / ERM, DFD), Walkthroughs Requirements catalogue (functional requirements matrix) Moscow Requirements development plan, Specification development (BRS, SRS, FRS) Benefits realisation plan