Tools and techniques

What we do:

Realign (analyse and design) technologies into a configuration that will support proposed changes to the company.

How do we do this?

Analyse operational and information/digital systems, develop requirements, rebuild/modify systems.

Our approach:

Project definition

User requirements

System requirements

Analysis and design

System build and test

Implementation and training

Operations and maintenance

We have helped customers analyse operational and information/digital systems, develop requirements and rebuild/modify systems to support changes in the business.

BSD – Business Systems Design (SDLC & ITIL): 

BSD1: Project definition (Investigation)


BSD2: User requirements 

BSD3: System Requirements

BSD4: Analysis and design

BSD5: System build and test (programming)

BSD6: Implementation and training

BSD7: Operations and maintenance

BSD8: ITIL (Information Technology Infrastructure Library) / ITSM (Information Technology Service Management)

Business Systems Design in the Midlands and around the UK


Concept Proposal / Business Case / Project Brief 

Project Scope Statement  


Project Management Plan 

Risk Management Plan 

Change Management Plan 

Communication Management Plan 

Stakeholder Management Plan  

Staffing Management Plan 


Functional Requirements Document 

Test Master Plan 


System Design Document  

Conversion Plan 

Implementation Plan 

Operations Manual, System Administration Manual, Maintenance Manual 

Training Plan (unit, integration, system, user) 

User Manual development 


Software Development Document 

Integration Document 

Test Analysis Report, Test Analysis Approval Determination 

Test Problem Report  


Version Description Document 

Post-Implementation Review Report 


Disposition/Close Plan, Business as Usual report 


Service Strategy, Design, Transition, Operation, Improvement 

I would like to thank all the staff for their hard work in ensuring a smooth transition and also the Project team who have worked behind the scenes to deal with important issues such as file storage, scanning of files, IT systems etc. A good joint effort! We still have much to do to develop the service and ensure we are inspection ready but we are making progress.

Heather Loveridge

Assistant Service Director, Solihull MBC

The free technologies identified have proved to be fit for purpose and sufficiently robust to support the roll out of the on-line referral process to other providers. Further roll-out had been deferred pending the outcome of a local review of VCS Support Services.

Carol Varley


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